Refund & Return Policy
If ya change your mind
These prints need to be handled carefully - Clear a space to remove the print from the packaging with ease and grab the print softly at the corners with two hands to ensure the print does not sag and crease when mounting on the wall or in a frame. Each print is packaged by specialists, so I'm assured they are all sent out without damage.
Returns and refunds are accepted - To receive a refund, you must;
- Read the policies below and email me immediately explaining why you want a refund.
- Email a photograph of the print. If there is damage, send clear photographs outlining the damage. I've seen what postage damage looks like
so it cannot be faked, pre-existing damage isn't possible as it was packed by people, specialists, not a machine. If the photos are not clear, clearer photos will be requested.
- Post the item back in the exact same fashion it was posted out in. This is to ensure postage damage does not incur on its return to me.
- If the print is not packed exactly how it was sent out, I can't be assured that it wasn't damaged by reckless handling on your behalf.
- Contact me if you want instructions. A refund will not be granted if any markings or residue from mounting methods are present. (pinholes, bluetak, etc.)
If these instructions are followed, and it's determined that damage is not present or damage is not your fault, then a full refund will be granted.
FOR THE RETURN ADDRESS, EMAIL ME DIRECTLY
Note:
- You must notify me of your intent to return an item with supporting reasons and evidence within 3 days of having the item. Returns will not be considered after 3 days.
- Return postage will not be reimbursed if it's determined that the print damage was faked, or the instructions were not followed exactly.
- In the case that you are not eligible for a refund and you want the print back, postage back to you will be covered by me.
- You are eligible for a refund if you simply change your mind, however, instructions must be followed to ensure you are granted a refund.
- If you are overseas, return postage postage may be more expensive than the value of your refund. If you purchase from overseas, it's inferred that you're aware of this. If you follow the above policy for a return, I'll reimburse you a maximum of $30 for the shipping fee.